Terms of Service
Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://pugetsoundcleaners.com website (the “Service”) operated by Puget Sound Cleaning Services LLC (“us”, “we”, “the company” or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.
By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.
THE COMPANY DOES NOT PROVIDE CLEANING SERVICES, AND THE COMPANY IS NOT A CLEANING SERVICE PROVIDER. IT IS UP TO THE THIRD PARTY CLEANING SERVICE PROVIDER TO OFFER CLEANING SERVICES WHICH MAY BE SCHEDULED THROUGH USE OF THE SOFTWARE OR SERVICE. THE COMPANY OFFERS INFORMATION AND A METHOD TO OBTAIN SUCH THIRD PARTY CLEANING SERVICES, BUT DOES NOT AND DOES NOT INTEND TO PROVIDE CLEANING SERVICES OR ACT IN ANY WAY AS A CLEANING SERVICE PROVIDER, AND HAS NO RESPONSIBILITY OR LIABILITY FOR ANY CLEANING SERVICES PROVIDED TO YOU BY SUCH THIRD PARTIES.
PLEASE READ THESE TERMS OF SERVICE CAREFULLY, AS THEY CONTAIN AN AGREEMENT TO ARBITRATE AND OTHER IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS. THE AGREEMENT TO ARBITRATE REQUIRES (WITH LIMITED EXCEPTION) THAT YOU SUBMIT CLAIMS YOU HAVE AGAINST US TO BINDING AND FINAL ARBITRATION, AND FURTHER (1) YOU WILL ONLY BE PERMITTED TO PURSUE CLAIMS AGAINST COMPANY ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING, (2) YOU WILL ONLY BE PERMITTED TO SEEK RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ON AN INDIVIDUAL BASIS, AND (3) YOU MAY NOT BE ABLE TO HAVE ANY CLAIMS YOU HAVE AGAINST US RESOLVED BY A JURY OR IN A COURT OF LAW.
Accounts
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
Links To Other Websites
Our Service may contain links to third-party websites or services that are not owned or controlled by Puget Sound Cleaning Services LLC.
Puget Sound Cleaning Services LLC has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Puget Sound Cleaning Services LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
Termination
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
Disclaimer
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.
Governing Law
These Terms shall be governed and construed in accordance with the laws of The United States without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have between us regarding the Service.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
Terms of Service
In order to prevent misunderstanding or miscommunication, the following is the Terms of Service that apply when booking a service with and hiring Puget Sound Cleaning Services LLC Cleaning Services:
All clients (residential, commercial, Airbnb, post-construction):
All clients, regardless of type, should read and understand these Terms of Service. These apply and are legally binding to all our clients who book a service with us over the phone or through our website.
Services
Puget Sound Cleaning Services LLC provides interior residential, Air BnB, and commercial cleaning services only for residential and commercial properties.
Both the client and Puget Sound Cleaning Services LLC and our Independent Contractors and Employees are responsible for clear communication and being responsible with the clients’ belongings and property. All incidents big or small are to be reported immediately.
Booking Confirmations
Booking service online does not guarantee you a spot for that day/time. You will be contacted by email or phone with a confirmation.
Parking Charges
Any and all parking charges will be passed onto the client. This includes, but is not limited to pay to park lots, parking structures, etc. To avoid these charges, please direct us to a nearby free parking location. Some locations (especially in dense areas) do not have near and available free parking. In these cases, we will park in the paid parking and pass on the costs to the client.
Cleaning Crew
We always work with solo cleaners, occasionally more cleaners may be needed due to the complexity of work or busy schedules. We do our best to limit the rotation of cleaners in your home but cannot guarantee the same cleaner every time.
Client Satisfaction Guarantee
Puget Sound Cleaning Services LLC guarantees client satisfaction. We charge a flat rate to perform our cleaning services. If we miss something included in your cleaning, we will come back to correct it for no extra charge if informed within 48 hours. This guarantee is subject to our Reclean and Refund policies.
Right To Refuse Services
Puget Sound Cleaning Services LLC reserves the right to deny or terminate service because of safety concerns, inappropriate or uncomfortable situations, weapons on premises, severe clutter, or disconnected utilities. Our employees have the choice to leave if the home is in an extremely unsanitary condition (i.e., mold, presence of blood, urine, feces, etc.) or they feel unsafe/threatened. If you book a cleaning that is unreasonable, the cleaners may refuse service on the spot, and you will be charged a cancellation fee.
Cleaning Day Preparation
Your price for cleaning is based on the cleaners focusing all their time on cleaning. We ask that you take a few minutes to tidy up to allow the cleaners access to the areas/surfaces to be cleaned: floors, countertops, tabletops, etc. If you’d like our cleaners to do these tasks for you, please call in advance so that your cleaning fee may be adjusted for the additional time.
Add-On Services
These services are available for an extra charge: Clean interior windows and sills, Detail blinds, Dishes, Clean inside kitchen cabinets, Clean inside oven, Clean inside fridge, Sweep garage, Clean patio.
Pets
We will gladly work around pets. We ask that indoor activity is limited for cleaning efficiency and safety reasons. If your pet becomes anxious or presents a safety concern, Puget Sound Cleaning Services LLC reserves the right to remove its workers from your home. Puget Sound Cleaning Services LLC contractors and employees are instructed not to enter a house if they believe an animal is a threat. Pets may behave differently if a family member is not present. If the removal of our cleaner is due to aggressive pets, our cancellation policy will apply.
Service Fees
Please remember we give these instant prices based on years of experience, but we may adjust the price based on the actual condition of the house. To ensure there are no surprises when we arrive and find that the job will require extra time, we’ll call you to let you know. If we cannot reach you, the crew will have to leave, and you will be charged the cancellation fee.
We reserve the right to reevaluate rates at any time based on the time it takes to perform our service to meet the client’s standards. Puget Sound Cleaning Services LLC will contact the client to discuss price or service revisions if the cleaning time differs drastically from the original bid.
Rate Increases
Client’s cleaning rate adjustments may be made at any time during the year should there be changes to the frequency of the client’s established service schedule or home or living situation: remodel, change of address, number of people living in the home, a significant addition of furniture, etc.
Lockouts
Client shall make the service location accessible to Puget Sound Cleaning Services LLC personnel on the scheduled service day. If the team or individual is locked out of the client’s home, every effort will be made to establish contact with the client to arrange entry into the home. If contact is not made within 20 minutes of the arrival of the cleaning team, the scheduled cleaning will be skipped, and you will be charged a late cancellation fee. This fee is necessary to compensate for unexpected lost revenue and travel time. To avoid the fee, provide us with a key or code to gain entry to your home or office.
Recurring Service Discount
Recurring discounts begin AFTER the first cleaning service. If you skip cleanings so that your cleaning frequency is lower than what you were set up for, your price will be increased to the pricing level for the lower frequency.
Hourly Service
If you requested hourly service, have a prioritized list available. Our crew will begin at the top of the list and work their way down until time is up.
Recleans
All re-cleanings and refunds need to happen within 48 hours of the original service. We appreciate the chance to make things right with a re-cleaning before any refunds. Per our policy, we can’t issue full refunds without doing a re-cleaning first.
Recleans will be done to correct areas that were missed the first time.
In addition, we won’t be able to offer a refund or a re-cleaning if you try to hire our teams independently of Puget Sound Cleaning Services LLC, are offensive or abusive to our teams, or didn’t have running water or power during the time of the initial cleaning. Puget Sound Cleaning Services LLC reserves the right to refuse performing a reclean and instead offer a refund.
Refunds
In the case where a reclean is not performed, a refund of up to 40% of the service total may be issued.
Use of Homeowner’s Equipment
If you request to use your vacuum or other equipment, we will not assume or accept any liability for damage to the unit. Since we are not responsible for the maintenance of the equipment, we will not be responsible for any repairs to it. This is important because if the equipment is not in working order when we arrive to clean your home, we will not be able to perform any vacuuming of carpet & hard floor surfaces.
Cleaners Arrival Window
We schedule our cleanings in an order that requires the least amount of drive time in an effort to maintain our prices and avoid trip fees. If you require a specific time, we will make every effort to accommodate your request; however, no time is guaranteed.
Due to the unpredictable nature of our business and unforeseen circumstances such as traffic jams or weather conditions, allow us the flexibility of scheduling our cleaning between 8:00 am and 6:00 pm.
We generally do not run more than 30 minutes earlier nor more than 60 minutes later than the scheduled appointment time. If we are running late, we will call you or text you.
Uncontrollable Natural Events and Inclement Weather
Please keep in mind that residential cleaning has some unpredictable circumstances such as vehicle accidents on the road or health emergencies with the cleaning individual that may lead to last-minute rescheduling in rare instances. It may be best to schedule your cleanings in advance of having an event or turning over a property. We are not responsible for any outcomes resulting from an emergency rescheduling due to the cleaner’s inability to work. We will be closed for business when weather conditions prevent King County (WA) and Surrounding area schools from opening.
Right to Reschedule
In order to respect all clients’ schedules, if your cleaning requires much more time than discussed, we reserve the right to schedule the additional cleaning time for a different day.
Photos
As proof of work, generally, we take before and after photos of areas of the home. This is to ensure there is proof the work was completed and there are no discrepancies as a result. Unless specifically requested by the customer not to take photos, we reserve the right to use these photos as marketing material as long as there is no identifying information in the photos.
Moving of furniture/other large items
By booking a cleaning service with Puget Sound Cleaning Services LLC, I understand that my cleaning team will not move large furniture heavier than 30lbs or kitchen appliances. It is my responsibility to move these items if I want the areas around them cleaned.
Damages
We will make every effort not to break or damage items, but accidents do happen. In the event Puget Sound Cleaning Services LLC or Cleaner accidentally breaks or damages something in your home, it must be reported within 48 hours. Pictures must be provided for broken items or damaged areas to either info@pugetsoundcleaners.com or texted to 206-457-1954. You must allow us to send a professional to assess damage and perform repairs in the case we damage something. You must allow us to replace items in the case we break something. Failure to report damages within 48 hours results in the customer assuming liability. Failure to allow us to repair or replace damages results in the customer assuming liability. Puget Sound Cleaning Services LLC cannot be responsible for damage due to faulty and/or improper installation, lack of maintenance, or general wear and tear of any items.
Height Requirement
Our cleaners are not guaranteed to carry ladders. As such, any surface above reaching distance will not be able to be cleaned
Cleaning Supplies
Puget Sound Cleaning Services LLC cleaners agree to provide all cleaning detergents and equipment (vacuum cleaner, mop, bucket, and broom) required to carry out the service, unless other arrangements have been made with Puget Sound Cleaning Services LLC. Any cleaning equipment provided by the customer should be safe and in full working order.
Booking Reminders
Client agrees to receive both text and email reminders regarding their upcoming booking. They may opt-out at any time by logging into their account to update their notifications or contacting us to update your notifications.
The client must allow the cleaner access to hot water and electricity.
Holidays
Puget Sound Cleaning Services LLC does not do holiday visits. If your scheduled day falls on a holiday, we will contact you to reschedule. The following holidays will be observed:
Independence Day
Thanksgiving
Christmas Eve
Christmas Day
New Year’s Eve
New Year’s Day
Payment Terms
We require a credit card to be on file with our credit card processor. We use a virtual terminal – no client information is saved anywhere on Puget Sound Cleaning Services LLC’s computer or server. We place a hold/pre-authorization on the card on file before service to ensure the availability of funds. At the end of the service, we charge clients’ cards for the cleaning completed that day.
Late Cancellation Fee
Because we need notice to be able to replace a client’s missed cleaning, cleanings must be canceled 1 business day before your booking. If a booking is canceled less than 24 business hours before a scheduled service, we reserve the right to charge a late-cancellation fee totaling the greater of 50% of the booking charge before any discounts, coupons, or credit or $100. Schedule changes and cancellations must be made during our business hours Monday through Friday, 9am to 6pm. After-hours calls or texts will not be acknowledged or considered tendered until 9am the following business day. If a booking is canceled the same day as a scheduled service or while the cleaner is onsite, we reserve the right to charge the late cancellation fee.
Credit card payment declined
If a credit card payment is declined, we will call the client to get corrected information. No extra fees are charged if paid within 5 days.
Bank fees
Any bank fees charged to Puget Sound Cleaning Services LLC will be the responsibility of the client to reimburse the company. Full reimbursement, including the original amount and any bank charges, is expected within 5 days. After 5 days, the client is charged a $25 per week (7 days) late fee. After 30 days of non-payment, we will file a complaint with the small claims court.
Any wording, image, or other content found on Puget Sound Cleaning Services LLC’s website, Facebook page, or any other company-managed website or social media page are the sole responsibility and ownership of the owners of Puget Sound Cleaning Services LLC.
The laws of the State of Washington dictate, determine, and describe the responsibilities of both parties (Puget Sound Cleaning Services LLC and its client) in any matter of contention. Puget Sound Cleaning Services LLC reserves the right to bring about court action if necessary to retrieve payment. This will be done in Seattle, Washington where Puget Sound Cleaning Services LLC is registered.
Contact Us
If you have any questions about these Terms, please contact us via email at info@pugetsoundcleaners.com