FAQs

To book an appointment, head over to the booking page and fill out the form. If you have any questions, we would be happy to answer them via phone at (206) 457-1954 or email info@pugetsoundcleaners.com.

Yes! After booking, if you realize the time doesn't work for you, you can always reschedule in our online portal or contact us before your appointment.

We try to use environmentally friendly cleaning products in all our cleans. That being said, there are times when we use specialized cleaning products during cleaning to achieve a higher level of cleanliness. If you would like for us to use a preferred cleaning product, please let us know and we would be happy to accommodate your request.

While we try our best to find free parking, if only paid parking is available within a 1 block radius, we will use the paid parking and inform you of the charged amount which will be added to your total. All paid parking is passed onto the customer and is not included in our cleaning quotes.

48 hours before service, our system places a hold on customer's credit/debit cards to ensure funds are available for the booking. Some cards may detect this as a 'pending charge' or similar. These funds are not available to Puget Sound Cleaners and only come out of the payment method after the booking is complete.

We do not offer the following services at this time: Doing laundry (we will happily fold already clean and dry laundry), Shopping & Errands, Exterior Windows and High Reaching Windows, Heavy Lifting over 30 lbs (Insurance Requirements), Cleaning of Bodily fluids, mold, toys, pet waste, or other bio-hazards, Step Higher than 2 steps on a ladder (Insurance Requirements)

While some of our clients are present when we clean, many are not. If you decide to not be present for ongoing cleaning services, our recommendation is to purchase and use a lock box like this one. By using a lock box YOU have control over your key at all times — you can put it out each morning and take it in at night. This can be helpful not just for us, but other people who may need to enter your home as well.

No problem! If anything, we appreciate the honesty. With our 48 hour satisfaction guarantee, if you're not satisfied after the clean you have received, we will go back and focus on the areas where we fell short. You can view the details in our terms of service:

Terms of Service

Because no 2 jobs are the same, our pricing is tailored to your cleaning request. To find out more, please visit our booking page and fill out the form. We'll get back to you promptly and tell you more about our pricing.

Our cleaners and us have general liability insurance for this very reason. In the unlikely event where a claim needs to be filed, please let us know and we will contact our insurance providers immediately.

No cancellation fee if cancelled before 24 hours before the service. 50% of the service total if cancelled within 24 hours of the service time including same day cancellations

If our staff arrive to the clean and are not able to gain access into your home/residence after 20 minutes, we will unfortunately have to charge a lockout fee totaling 50% of the booking total to cover lost revenue and wages. We will attempt multiple forms of contact including calling, texting, and emailing.

The number of cleaners sent varies depending on our staff availability, route of cleans for the day, and other factors. You can expect to have 1-4 cleaners arrive to your service. If you would like a specific number of cleaners, please let us know.